Privacy Policy

1. Introduction Diamond Freight is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or contact us about our services. By using this website, you agree to the collection and use of information in accordance with this policy. 2. Information We Collect • We may collect and process the following information: • Personal details such as name, email address, phone number, and company name • Information provided via contact forms, quote requests, or enquiries • Delivery or service-related details required to fulfil a booking • Technical data such as IP address, browser type, and device information •Website usage data collected via cookies or analytics tools

3. How We Use Your Information We use your information to: • Respond to enquiries and provide quotes • Deliver and manage our services • Communicate with you about bookings or requests • Improve our website and services •Comply with legal and regulatory obligations We do not sell or rent your personal data to third parties.

4. Lawful Basis for Processing • We process personal data under the following lawful bases: • Performance of a contract or to take steps prior to entering a contract • Legitimate business interests • Legal obligations •Your consent, where applicable

5. Sharing Your Information We may share your information with trusted third parties only where necessary, including: • Delivery partners or subcontractors involved in service fulfilment • IT and website service providers •Legal or regulatory authorities when required by law All third parties are required to handle your data securely and lawfully.

6. Data Security We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Access to personal data is limited to authorised personnel only. 7. Data Retention We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer required, it is securely deleted or anonymised. 8. Your Rights Under UK data protection law, you have the right to: •Access your personal data • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing • Request data portability • Withdraw consent at any time To exercise these rights, please contact us using the details on our website.

9. Cookies Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable). 10. Third-Party Links This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. 11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy. 12. Contact If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on the website.

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